Privacy Policy

Contact details you provide (name, phone, e-mail) via the quote form or the assistant.

The content of your request (service type, message).

Anonymous technical/usage data (cookieless analytics).

To answer your request and prepare a quote — legal basis: pre-contractual steps at your request (Art. 6(1)(b)).

To improve our service and statistics — legitimate interest (Art. 6(1)(f)), on aggregated/anonymous data.

Messages exchanged with the assistant are used only to reply to you. They may be kept anonymously to improve the service. Data is used only to contact you, never sold to third parties.

Your data is not sold. It is processed by service providers acting on our behalf:

Web3Forms (traitement du formulaire de contact / contact form processing)

Vercel (hébergement + analytics sans cookies / hosting + cookieless analytics)

Requests are kept as long as needed to handle your enquiry, then archived or deleted. [TODO: exact period].

You have the right to access, rectify, erase, restrict, object and to data portability. To exercise them: contact@vivaclean.lu.

You may lodge a complaint with the CNPD (Luxembourg).

Any questions: contact@vivaclean.lu.